Last updated: [Editable Date]
When Cancellation May Be Possible
An order may be cancellable before preparation begins, subject to its type and status.
Preparation Status
Once ingredients, design work or preparation has started, cancellation may be limited or unavailable.
Custom Cakes
Custom cakes may have stricter cancellation conditions because materials and design work can be order-specific.
Same-Day Orders
Same-day and fast-turnaround orders may have limited cancellation options because work may begin quickly.
Refund Eligibility
Any refund depends on order status, work already completed and the configured refund policy.
How to Request
Contact Cake Point promptly with the order ID and registered mobile number.
Contact
Questions about this information can be sent using the Contact page or the configured Cake Point email address.