Last updated: [Editable Date]
Purpose
Cakes are perishable and many are prepared or personalised for a specific order, so refund review depends on the circumstances.
Eligibility
A concern may be eligible for review when a product is materially incorrect, damaged, missing or presents a substantiated quality issue.
Incorrect Product
Contact support promptly with the order details and a clear description of the difference.
Damaged Product
Keep the product and packaging where practical and share suitable photos for review.
Missing Product
Report missing items promptly so the order can be checked.
Quality Issue Reporting
Provide the order number, contact details, explanation and relevant evidence.
Investigation
The team may review production, delivery and communication information before deciding an outcome.
Refund Method
Approved refunds are generally returned through an appropriate configured method.
Refund Timeline
Approved refund timelines may depend on the selected payment method and payment provider.
Custom Products
Personalised products may not be refundable merely because preferences change after preparation starts.
Contact Process
Questions about this information can be sent using the Contact page or the configured Cake Point email address.