Frequently Asked Questions

Browse the collection, select a product, choose available options, add your preferred message and continue through checkout.

Where enabled, choose an available delivery date before checkout.

Products that support personalisation include a message field.

Contact the team promptly. Changes depend on preparation status, design and availability.

The frontend includes UPI, card, net banking, wallet and configurable cash-on-delivery UI. Actual processing requires a payment gateway.

No. The interface is prepared for later payment integration and does not charge a payment method.

The cart includes a demo coupon field. Live coupon rules must be configured by the business.

Faster or same-day delivery may be available for selected products and service locations. Confirm availability during ordering.

Customers should provide a complete address and reachable mobile number. Contact the team quickly if a correction is needed.

Traffic, weather, access and production factors may affect timing. Any business-specific policy should be configured clearly.

Cakes should remain level, cool and protected from direct heat. Follow the handling note supplied with the order.

Where the eggless option is shown, select it before adding the cake to your cart.

Decoration is handcrafted, so minor differences in colour, placement or finishing may occur.

Most cream-based cakes should be refrigerated. Follow the storage instructions for the selected product.

Serving needs depend on slice size and event style. Contact Cake Point for guidance based on guest count.

Yes. Use the Custom Cake page to share occasion, flavour, size, design idea and a reference image.

For eligible photo or custom cakes, choose a JPG, PNG or WEBP file and preview it before submitting.

The team may discuss practical alternatives based on size, decoration, ingredients and availability.

Only submit artwork or brand assets you own or have permission to use. Original generic themes are encouraged.

Cancellation depends on whether preparation has started, the order type and the applicable business policy.

Same-day or fast-turnaround orders may have limited cancellation options because preparation can begin quickly.

Contact support promptly with order details and suitable photos so the concern can be reviewed.

Approved refund timelines may depend on the selected payment method and payment provider.

No. Account features are presented as a frontend demo and can later support order history and saved details.

In this frontend demo, wishlist items are stored in your browser using localStorage.